early this year we bought a used bugaboo frog. the previous owner kept it in pretty good shape but w/ a toddler, you're gonna have stains and normal wear and tear.
1st, there was a cardboard part on the toddler seat that was broken. we called the company and bam! they send over a brand new toddler seat. no charge.
2nd, the straps that keep the kid in place doesn't fit. we called the company and bam! they send us new straps. no charge.
3rd, the brake starts to loosen up. we called the company and bam! they send us a whole new frame. no charge. we have to send back the old one so they also send us the shipping label so there's no charge on that either. we just have to have the ups guy pick it up.
now we practically have a new bugaboo. the only thing that is not new are the tires. we're not sure if we should call them about it. i think we may be getting too greedy. :)
bugaboo kicks ass. great customer service. love them. if you're in the market for a new stroller, we highly recommend this one. it's well worth the cash.
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Merry christmas! Thanks for the puzzle toy. Caden plays with it a lot!
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